Whatever happened to good customer service? It seems like a long time ago when people at the store would greet you with a smile. Owing to fact that there used to be a selective few regular stores we visited, people even recognized us. Now there are streets full of stores, all lined up next to each other, selling the same stuff! Hence people are spoilt by the choice they get. I know a lot of my friends who walk into every store in the mall to check out what they have and not buy anything. Sometimes they come back to the first store and buy the dress they saw first!
Even after facing such people throughout the day, I observe that the mall staff is much more courteous and helpful. There are probably stricter rules for them to follow. But coming to a local store, or a local branded store, the staff is SO NOT courteous. Also a lot of them I feel are very judgmental.
Bg and I, never go out specifically for shopping. Whenever we go out, if there’s something new, interesting or essential, we just drop into a store to pick it up. Hence, a lot of times we are dressed in our casual wear or office wear, basically simple, not very posh looking, clothes that we are comfortable in. But I see that the response we receive at many stores is so unpleasant. I don’t believe and will never agree, that I have to dress up like a doll to go shopping!
Another thing that the shop staff assume is that customers have a lot of money and can buy stuff no matter what it’s priced at. Even worse, is they categorize the price range a customer can afford by looking at the person or how they are dressed. For instance, a couple of days back, Bg and I walked into a store to check out and buy anklets for myself. The lady, showed a few pairs and I picked up one in my hand to check it out. Even before I could say anything, she says “That’s 1800”. I was a little irritated and told Bg, “probably we don’t look like people who will buy something priced that much”. I said it aloud enough, so she could hear.
But, just a few minutes later, when I inquired with her about a certain design, she immediately retorted saying “that’s imported”. This time I blasted her saying “I did not ask you if it was local or imported, I just asked so I could take a look at the design.” 😡 The other staff personnel realized I was angry and sent for another lady to talk to us. She was pleasant and helpful. I did buy a pair worth 2000 and Bg was also ready to get me another pair just because I liked it. The experience left a bad taste in my mouth and I would think twice before visiting that store, next time. I would check out others maybe!
This is not the sole instance, I have been at the receiving end of many such rude people at various stores. At big brand showrooms, at jewelry stores etc. What the people at the store need to realize is that, for us too it’s hard-earned money and we are right in thinking twice before investing it. We just cannot go around buying things at our whim and fancy. Also as shop staff it is your job to help and treat the customer well! There are many times we leave a better tip or buy an item because the staff was so courteous and convincing.
I do not know who is line next awaiting to face my wrath due to such behavior! 😀
P.S: And.. Here in our IT services industry, they say customer is God! Sab rules apan ke liye hi?? 😡